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Policing Advance Access published online on November 6, 2009
Policing, doi:10.1093/police/pap039
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© The Authors 2009. Published by Oxford University Press [on behalf of CSF Associates: Publius, Inc]. All rights reserved. For permissions please e-mail: journals.permissions@oxfordjournals.org

Please Mind the Gap: Satisfaction with the Police within London1

Michael Keenan*

* Michael Keenan, Strategy Research & Analysis Unit, Metropolitan Police Service, London, UK. E-mail: michael.keenan{at}met.police.co.uk

Within policing in the UK the citizen focus domain continues to take on a greater significance, specifically highlighting the value of responding to the needs of communities, particularly those from a non-white origin. The recent Green paper ‘Engaging Communities in criminal justice’ and Cabinet Office report ‘Engaging Communities in fighting crime’ similarly assert the role for communities within Criminal Justice. A controversial finding from the previous literature is the disparity in satisfaction with the police between white and non-white groups. Metropolitan Police Service (MPS) data reveal a current satisfaction gap of 4.7%. Through survey data and quantitative research undertaken by the Strategy Research & Analysis Unit (SRAU), opinions of police, victim age, contact method used and deprivation levels are posited as contributors to this gap. This paper aims to explore these contributors in more detail and discuss tactics that have been developed in the MPS that aspire to reduce this gap.

I would like to thank Adele Harrison and Paul Dawson for their comments and feedback when producing this article.

1 The views in this paper are those of the author and do not represent the Metropolitan Police Service.


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