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Policing Advance Access originally published online on November 2, 2009
Policing 2009 3(4):340-346; doi:10.1093/police/pap041
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© The Authors 2009. Published by Oxford University Press [on behalf of CSF Associates: Publius, Inc]. All rights reserved. For permissions please e-mail: journals.permissions@oxfordjournals.org

Surveys in the MPS: a Journey of Change in Understanding and Practice1

Adele Harrison*, Paul Dawson** and Ann Walker***

* Adele Harrison, Strategy, Research and Analysis Unit, Metropolitan Police Service, London, UK. E-mail: Adele.Harrison{at}met.police.uk
** Paul Dawson, Strategy, Research and Analysis Unit, Metropolitan Police Service, London, UK.
*** Ann Walker, Strategy, Research and Analysis Unit, Metropolitan Police Service, London, UK.

Recent government agendas have placed increased importance on capturing the views of the public to inform policy development. This growing recognition of public voices began with the publication of the White Paper ‘Modern Markets: Confident Consumers’ (Home Office, 1999) and signalled a change in policy decision making, rejecting the one-size-fits-all approach to delivery of public services and proposing mechanisms for greater direct consumer influence on Government policy. This bottom-up approach to policy making has grown over recent years and as a consequence public consultation has increased in importance within the public service arena. Surveys are identified as a useful and widely used research tool in obtaining public feedback and have been used within many large-scale organizations to deliver improved strategy and operational activity. Their use within police forces has not been as widespread until they became a requirement under the Policing Performance Assessment Framework. This paper will discuss the journey of the Metropolitan Police Service in public consultation and the evolution of its relationship with public surveys from one of mainly a ‘performance indicator’ to being used to inform strategy and operational delivery.

We would like to thank Colleen Reddin, Lynne Grossmith and Betsy Stanko for their contributions in producing this article and for their continued support.

1 The views in this paper are those of the author and do not represent the Metropolitan Police Service.


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