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Policing Advance Access originally published online on November 2, 2009
Policing 2009 3(4):331-339; doi:10.1093/police/pap045
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© The Authors 2009. Published by Oxford University Press [on behalf of CSF Associates: Publius, Inc]. All rights reserved. For permissions please e-mail: journals.permissions@oxfordjournals.org

Evidencing a ‘Good Practice Model’ of Police Communication: The Impact of Local Policing Newsletters on Public Confidence1

Daniela Wünsch* and Katrin Hohl**

* Daniela Wünsch, Strategy Research & Analysis Unit, Metropolitan Police Service, London, UK. E-mail: Daniela.Wunsch{at}met.police.uk
** Katrin Hohl, PhD candidate, London School of Economics, Methodology Institute, London, UK.

This article examines the relationship between police–public communication and public confidence in policing. It draws on several years of research within the Metropolitan Police Service (MPS), including two qualitative studies that explored public information needs, and a collaborative effort between MPS and the London School of Economics to conduct a ‘real world’ experiment that tested the impact of newsletters on public perceptions and confidence. A good practice model of information provision is put forward, and evidence for its positive impact on public confidence and perceptions of policing, specifically on perceived police community engagement, is presented. The implications of these findings for the police are discussed with reference to the concepts of police legitimacy, trust and confidence.

1 The views in this paper are those of the author and do not represent the Metropolitan Police Service.


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