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Policing Advance Access originally published online on October 26, 2009
Policing 2009 3(4):322-330; doi:10.1093/police/pap047
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© The Authors 2009. Published by Oxford University Press [on behalf of CSF Associates: Publius, Inc]. All rights reserved. For permissions please e-mail: journals.permissions@oxfordjournals.org

Beyond Measuring ‘How Good a Job’ Police Are Doing: The MPS Model of Confidence in Policing1

Elizabeth A. Stanko* and Ben Bradford**

* Elizabeth A. Stanko, Strategy Research & Analysis Unit, Metropolitan Police Service, London, UK. E-mail: Betsy.stanko{at}met.police.uk
** Ben Bradford, University of Edinburgh, Scotland, UK.

In England and Wales, the ‘public confidence agenda’ has enjoined the police service together with their key local partner, local authorities (Home Office, 2008). Yet before the police can consider this partnership to reduce crime and local disorder, they must know what people think about policing itself. This paper presents a model built around the question ‘do police do a good job in your local area?’, which serves as the foundation of the Metropolitan Police Service's (MPS) strategic direction for achieving local confidence. This model is derived from a multi-layered analysis of the MPS's local survey, the Public Attitude Survey. Four key elements—perceptions of police effectiveness, fairness of personal treatment, the level of police engagement with the community, and local people's concerns about local disorder—have strongly significant effects on ‘overall’ confidence. Taken together these four elements indicate that public confidence can be influenced by ‘what police do’. We conclude with a discussion of the implications of the model and how it can be used as a strategic guide for improvement.

1 The views in this paper are those of the author and do not represent the Metropolitan Police Service.


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